Shipping policy

Shipping Policy for  Jugo Fashion

Thank you for shopping with Jugo Fashion! We aim to provide a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy carefully before placing your order.

1. Order Processing

• Orders are processed within 5-7 business days (excluding weekends and holidays).

• Orders placed after 10pm will be processed the next business day.

• Custom or pre-order items may have longer processing times, which will be specified on the product page.

2. Shipping Methods & Estimated Delivery

We offer the following shipping options:

Domestic Shipping in the U.S

• Standard Shipping: 5-7 business days

• Express Shipping: 2-5 business days

International Shipping

• Standard International: 5-10 weeks (varies by location)

• Express International: 5-7 business days (varies by carrier)

Note: Delivery times are estimates and may be affected by external factors such as customs, weather, or carrier delays.

3. Shipping Rates

• Express Shipping: Rates calculated at checkout based on destination and weight.

For international orders, customers are responsible for any duties, taxes, or import fees imposed by their country.

4. Order Tracking

• A tracking number will be emailed to you once your order ships.

• You can track your order via [carrier website] or your account on our website.

• If you do not receive tracking information, please check your spam folder or contact me @JugoFashionbusiness@gmail.com

5. Lost, Stolen, or Delayed Packages

• Lost Packages: If your package has not arrived within 5-10 days of the estimated delivery date, please contact us.

• Stolen Packages: If tracking shows “Delivered,” but you did not receive your package, please check with neighbors and your local carrier before reaching out.

• Carrier Delays: We are not responsible for delays caused by shipping carriers or customs.

6. Incorrect Address & Failed Delivery

• Please ensure your shipping address is correct at checkout.

• If an incorrect address is provided and the package is returned to us, we can reship it for an additional shipping fee.

• If the package is returned and you request a refund, shipping costs will be deducted.

7. Returns Due to Failed Delivery

• If a package is returned due to failed delivery (e.g., unclaimed, incorrect address), we will contact you to arrange reshipment.

• Reshipping fees will apply unless the mistake was ours.

8. Holiday & Peak Season Shipping

• During peak shopping seasons (e.g., Black Friday, Christmas), processing and shipping times may be longer than usual.

• We recommend placing orders early to ensure timely delivery.

For any shipping-related questions, please contact us at Customer Support Email